Friday, August 14, 2009

an earlier speedmanager plus/bytemobile client installation exists on the system.

When installing the software T-Mobile "web'n'walk" comes in part the following (only partly similar) error message:


An older manager Speed plus / Byte Mobile Client Installation (SDK) was found.
The software must be uninstalled and the computer rebooted.
or

An older manager Speed plus / Byte Mobile client installation was found.
The software must be uninstalled and the computer rebooted.


Not always there is the popular program in the software management.
It helps only the deletion from the registry:

Start / open the registry
Windows key + R
Enter: regedit
Click "OK"
Press "F3" and search for "ByteMobile"
Every hit delete by clicking on it and on the "Delete" button.
The warning message you need to be confirmed.
Close the registry simply by "Alt + F4"
Now run the setup again for your T-Mobile software.

28 comments:

Anonymous said...

thank you this has been annoying me for ages. with your advice I am now actually able to use it.
Thnks again

Anonymous said...

Your advice worked on ByteMobile trouble.
Thanks

Anonymous said...

worked for me too, although I had to set the permissions on the registry entries to allow "full control" for everyone before I could delete the items that were found

Katie-lou said...

Hi this hasn't worked for mine it is really starting to stress me out!!
Is there anything else i could try???

Roadie said...

Thanks - Worked a treat.

Anonymous said...

Worked, its great - to naprawdę działa.

Anonymous said...

Man, I would kiss you for this ;) My boss was x-treme happy after I removed this annoying problem from his computer :)

Anonymous said...

Right heres how to solve this without using regedit. goto your C:/windows/system32 folder and delete bmutil.dll you will find a few files there also beginning bm.... DELETE THEM. then it should work. the bmutil.dll file is the one causing the problem

Anonymous said...

The last idea with the dll finally worked for me, except that in win 7 the dll is at a different place. Thank you!!!

Kaa said...

Further on the issue:

For me, the regedit method did not work in Windows 7 - those keys were not there.

The dll method worked, and it turned out that those files were not used by T-Mobile Internet Manager only - I only could delete them when I killed some Skype and Apple Mobile processes. So i guess those are also installing some version of this utility.

jayne said...

Thankyou to the very clever person who said to delete the bmutil file..my dongle finally works after months of trying..even t mobile couldn't help :D so thankyou

Anonymous said...

omg thanks mate was tryin all day and the dll worked for cheers for that

Anonymous said...

Anonymous said...
The last idea with the dll finally worked for me, except that in win 7 the dll is at a different place. Thank you!!!


would you mind telling us where you found them?? thanks

Dubo said...

deleting dll's worked !

Anonymous said...

Deleting (well, renaming to be truthful) the DLLs has done the trick! Thanks for the heads up - I hope everyone who needs it finds this thread!

Anonymous said...

No Luck! Tried eveything you recommended. Removed any T-Mobile programs. Ran regedit and searched for anything "ByteMobile" - nothing! Searched for bmutil.dll in Windows Nothing. Then searched the root of C: still nothing. Searched with wildcard bm*.dll - Nothing. Ran CCleaner on the registry nothing! Ofcourse I rebooted every time I made a change too. Oh yes the OS is Windows XP sp3.

Anonymous said...

This has been bugging me big style. I had the same problem and am running windows 7. Luckily here is the answer:
These are the files to delete and their locations-

1- bmutil.dll in SysWOW64

2- bminstall.dll in SysWOW64

3- BMLoad.sys in system32 drivers

Hope this helps

Tim

Anonymous said...

Brilliant Tim.

I have win 7 64bit and all but BMload were there to delete.
Install whas fine...now if you can only tell me how to fix "you are not entitled to this reward" when I text 30 DAY to 441 on my PAYG dongle....my day will have been made.
thanks
Bill

Anonymous said...

The bmutil.dll file is worked to me! Thanks!

Darron Moore said...

I've tried all the above and still no success! Help!!

Anonymous said...

All this Info was great but one exeption for users of win 7 after to do all this:
Start / open the registry
Windows key + R
Enter: regedit
Click "OK"
Press "F3" and search for "ByteMobile"
look for in the Hkey_local_machine folder and there you will find the folder "ByteMobile" delete it and here you go to use you device correctly. Note: do not look for bmutil.dll you won't find anything related to it in win 7 os Thanks!!

Anonymous said...

I have win7 and agree whit the guy who sayed that there is no bmutil-dll file etc. anyway i haved before same problem and worked whit regedit system, but now i have same problem and something new "poped up".

Now i have 2 files where when i try to delete them it gives me a error : unable to delete all specified values.

any1 know what might be a solution. tnx

Mester said...

Deleting the dll worked.
It was under c:\Windows\SysWOW64\

I am using win 7 64bit.
T-mobile is super lame!

Anonymous said...

Deleting bmutil.dll worked on windows 8.1 Thank you so much!

Anonymous said...

TTQQQQ VVVEEERRRYYYY MMUUUCCCHHHH!!!!!

Anonymous said...

Thankyou this worked for really carnt thankyou enough xxx

Unknown said...

It worked perfectly for me as well. We would kiss you! After days without internet connection and no help from our internet provider. Thanks! :-)

Anonymous said...

Thanks to all and especially to Tim, after your advice, all was finally deleted